Given the scope of duties and stakes associated with evaluating frontline leader effectiveness, it is tough to exaggerate the importance of being able to reliably and accurately identify frontline leadership potential. When attempting to take the most desirable route – typically promoting from within – field HR professionals are often in a position where they have to rely on the unit level managers’ perspectives regarding frontline leadership potential among their employees. But there are several traps and pitfalls management must be careful to avoid. If managers, and HR professionals for that matter, could be equipped to assess characteristics important for leadership success on the front lines, what would those qualities be? Research suggests there are two ways to answer this question: what qualities contribute to someone differentiating him or herself as a leader while in a non- leadership position; and what qualities differentiate high-performing leaders. Dr. John Morrison, Chief Scientist of Kronos Hiring Solution Group will provide insights for how to improve your selection and development programs aimed at frontline leaders.
This webcast has been approved for 1.0 General credits through HRCI
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