Human Resources: Are Your Hiring Practices Identifying Service Stars?

Two Best Practice Case Studies for Evaluating Service Talent. Competitors may try to duplicate your offerings…but they can’t duplicate your people. What can ultimately set you apart is the quality of your people and their interactions with your customers. In an environment where customer loyalty is critical to business survival, the emphasis that your organization places on hiring the right service-focused people is as critical as it has ever been. However, identifying the right candidates who possess the “service gene” can be a challenge – especially when the quantity (and not necessarily quality) of your applicant pool is rapidly growing. In this presentation we will highlight two case studies from the hospitality industry, and discuss how they have been able to identify the hospitality/service gene in potential applicants. We will use these case studies as a foundation to discuss best practices of selection processes for selecting hourly level as well as management level employees. We will discuss how to use your hiring practices as a competitive advantage by using a comprehensive hiring process and targeted assessments to help hiring managers determine which candidates have the natural talent and learned skills to provide excellence in service and hospitality.

Two Best Practice Case Studies for Evaluating Service Talent.
Competitors may try to duplicate your offerings…but they can’t duplicate your people. What can ultimately set you apart is the quality of your people and their interactions with your customers. In an environment where customer loyalty is critical to business survival, the emphasis that your organization places on hiring the right service-focused people is as critical as it has ever been. However, identifying the right candidates who possess the “service gene” can be a challenge – especially when the quantity (and not necessarily quality) of your applicant pool is rapidly growing. In this presentation we will highlight two case studies from the hospitality industry, and discuss how they have been able to identify the hospitality/service gene in potential applicants. We will use these case studies as a foundation to discuss best practices of selection processes for selecting hourly level as well as management level employees. We will discuss how to use your hiring practices as a competitive advantage by using a comprehensive hiring process and targeted assessments to help hiring managers determine which candidates have the natural talent and learned skills to provide excellence in service and hospitality.

This webinar is intended for HR practitioners, recruiters, and others involved in the design and administration of the selection process. Attendees will learn about our latest research on hiring service professionals and differentiating between those with the natural talent to provide service and those that also bring the judgement and expertise to do this with great success.

This webcast has been approved for 1.0 general re-certification credit through the HR Certification Institute

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